TERMS AND CONDITIONS

LOAN OF DOCUMENTS

In order to borrow documents, you must be a subscriber.

Borrowing terms

Number of documents

Length of loan

15 documents (in total)
per subscriber

Maximum of 4 CDs, 4 DVDs
and 2 game

3 weeks – for all the documents

RESERVING DOCUMENTS

You can make 6 reservations at a time. To request a document, consult the online catalogue, go to the circulation desk or phone the Library at 450 532-2250.

You will be notified by phone when the document is available. After the call, you will have a week to pick it up. If you reserve a Library document online, you must also pick it up within a week.

RENEWING A LOAN

You can renew the loan of a document (up to a maximum of 4 times), provided no other subscriber has reserved it. The loan can be renewed online, by going to the circulation desk or by phoning the Library at 450 532-2250.

RETURNING DOCUMENTS

Documents can be returned directly to the circulation counter, during the Library’s opening hours. Outside those hours, there is a drop box to the left entrance of the Cultural Centre. We recommend that you carry the books in a bag in order to protect them.

LATE ITEMS

Late fees have been abolished for all library materials, promoting inclusiveness and fairness for all. Members are responsible for returning materials on time. When you return your borrowed items on time, you help the Library to run smoothly, which allows everyone to enjoy it!

Here are the rules for late items:

3 days before the due date

Courtesy notice sent by email.

1 day late

Late notice sent by email.

You can renew your items if they are not reserved.

7 days late

Late notice sent by email and phone call.

14 days late

Notice sent by email stating that the member’s account is blocked until all materials are returned.

A blocked account means the member’s borrowing rights have been suspended. It will then be impossible to borrow, renew or reserve items. Access to digital resources is also blocked.

21 days late

Email notification that the items are considered lost and a note to that effect is entered in the member’s account.

An invoice for the market value of the items will follow on the 28th day if they are not returned.

DAMAGE OR LOST ITEMS

Members must pay for the repair or replacement of any damaged items.

Members will be billed for any lost item at its current price. A $5 non-refundable administration fee will be added to the invoice. If all items are returned in good condition within one week of the invoice being sent, it will be cancelled, but the $5 administration fee must be paid by the member.

For games, a fee equal to the replacement value of the game will be charged if it is incomplete and unusable. A $5 fee is charged for a missing piece if the game is still usable.

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